Policies

Returns, exchanges & refunds

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Buying something one of a kind from another country takes trust. So here's our promise, in plain words, before the fine print.

Changing your mind

If a piece isn't right for you, tell us within 14 days of delivery and send it back within 14 days of telling us. You don't need to give a reason.

Condition & the hygiene seal

Earrings touch skin, so for everyone's health, every pair is sent with a small hygiene seal on its card. Returns must be unworn, with the seal unbroken, all backs included, and in the original box and pouch.

Try pieces on by holding them up to your ear in the mirror, and leave the seal intact until you're sure. Once the seal is broken, the piece can't be returned for a change of mind. It's still fully covered if it's faulty.

How to return

1. Tell us. Email hello@ivarisilver.com or message us with your order number and the piece.
2. Get your return note. We'll reply within one working day with a return reference and a customs note to include. The note shows the parcel is a return, not a sale, so it isn't taxed again on arrival in India.
3. Send it, tracked and insured. Use a tracked service and insure it for its value; we can't be responsible for returns lost on the way to us. Return shipping is paid by you, unless the piece is faulty or we sent the wrong one.
4. We inspect and refund. Within 2 working days of it arriving, we'll check it and send your credit or refund.

Refund or Ivari credit: your choice

• Ivari credit + 10%: issued the day we receive and check your return, valid for 12 months, usable on any piece. Return ₹10,000 of jewellery and you get ₹11,000 to spend.
• Refund to your original payment method: processed within 5 working days of the return arriving. Your bank may take 5–10 more days to show it.

We refund the price of the piece. Shipping charges and any import duties or taxes you paid to your own country aren't refundable by us (many customs authorities let you reclaim duty on returned goods; your courier can help). If you're in the EU or UK, see your legal rights: we also refund the standard delivery charge.

Gifts

If you received an Ivari piece as a gift, you can exchange it for Ivari credit in your name within 14 days of delivery, on the same conditions. We don't tell the person who gave it. Gift cards themselves can be refunded within 14 days of purchase if they haven't been used.

Damaged, faulty or not what you ordered

We check and photograph every piece before it's packed. If something arrives damaged or isn't what you ordered, tell us within 48 hours of delivery with photos of the piece and the packaging. An unboxing video helps us resolve it fastest. Keep all the packaging.

We'll send a prepaid return label (or reimburse your tracked return), then repair it, offer a similar piece, or refund you in full including shipping: your choice. Because most pieces are one of a kind, we can't always send an identical replacement.

The 6-month craftsmanship promise

If, within 6 months of delivery, a stone comes loose or falls out, or a setting, hinge or post fails in normal wear, we'll repair it free. You send it to us tracked; we pay to send it back.

Not covered: wear to plated or coloured finishes, scratches, bent posts or prongs from knocks or pressure, lost backs or lost pieces, damage from chemicals, dips, polishing cloths or ultrasonic cleaners, and pieces repaired or altered by anyone else. For those, we'll gladly quote a repair at cost.

Cancellations

Cancel any time before your order is dispatched and we'll refund you in full. There are no cancellation charges. Once it's dispatched, the returns policy applies. If we ever have to cancel an order, for example if a piece is found damaged before packing, we'll refund you in full immediately.

Things we can't accept

• Returns requested after 14 days, or pieces sent back without contacting us first.
• Worn pieces, or pieces with a broken hygiene seal (unless faulty).
• Parcels refused on delivery or not collected: if an international parcel comes back to us because duties weren't paid or it wasn't collected, we'll refund the piece minus the original shipping, the return shipping and any charges we're billed.

We want returns to be easy for everyone, so we may decline orders or returns where we see a pattern of misuse, such as repeated wear-and-return.

Your legal rights

EU and UK customers: you have a legal right to cancel within 14 days of delivery. We refund the item and the standard delivery charge within 14 days of receiving your cancellation, and may wait until the piece is back with us. Return costs are yours unless the piece is faulty. The hygiene-seal exception applies to pierced earrings whose seal has been broken. You can also use this model cancellation text.

Customers in India: nothing here limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. See grievance redressal.

Model cancellation text: "To [Registered business name], hello@ivarisilver.com: I hereby give notice that I cancel my contract of sale of the following goods: [piece], ordered on [date] / received on [date]. Name, address, date."

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